Shipping, Return & Warranty Policy

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Delivery times vary depending on the shipping method selected at checkout and the destination. Estimated delivery times are provided for reference only and are not guaranteed.

• Standard Shipping: Typically 3–7 business days
• Expedited Shipping: Typically 1–3 business days
• Local Pickup (if available): Customers will be notified when orders are ready for pickup

Shipping Rates

Shipping costs are calculated at checkout based on the size, weight, and destination of the order.

Free shipping promotions may be offered periodically and are subject to specific terms and conditions.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information, when available.

Shipping Delays

La Byci Bike Boutique is not responsible for shipping delays caused by carriers, weather conditions, holidays, customs processing, or other circumstances beyond our control.

Damaged or Lost Shipments

If your order arrives damaged or appears lost in transit, please contact us at ride@labyci.cc within 7 days of the expected delivery date. We will work with the carrier to investigate and help resolve the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Additional shipping charges may apply if an order must be re-shipped due to an incorrect address provided at checkout.

Return Policy

At La Byci Bike Boutique, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange, subject to the following conditions:

Return Conditions

Timeframe:
Items must be returned within 30 days of the delivery date.

Condition:
The product must be unused, undamaged, and in its original packaging with all labels, tags, manuals, and accessories included.

Inspection:
All returns are subject to inspection before a refund or exchange is approved. If the product shows signs of use, damage, missing parts, or missing packaging, the return may be denied or may qualify only for a partial refund.

Return Shipping:
We offer free returns for eligible items. Returned products must be shipped using the prepaid return label provided by La Byci Bike Boutique.

How to Initiate a Return

1. Contact our Customer Support team at ride@labyci.cc or visit us in-store with your order number and reason for the return.
2. We will provide a prepaid return shipping label and return instructions.
3. Once we receive and inspect your return, refunds or exchanges will be processed within 5–7 business days.

Non-Returnable Items

The following items may not be eligible for return:

• Final sale items
• Clearance or discounted products marked as non-returnable
• Personalized or custom-made products
• Gift cards
• Products that have been used, installed, or altered

Please review product details carefully before purchasing.

Warranty Policy

At La Byci Bike Boutique, we are committed to helping our customers with warranty-related concerns. Please note that warranty coverage, terms, and conditions vary by manufacturer and brand.

Warranty Coverage

• Warranty periods and coverage are determined by each individual manufacturer.
• Some products may be serviced directly through the manufacturer, while others may be handled through our store.
• Warranty claims are subject to the manufacturer's policies, inspection, and approval process.

How to Request Warranty Assistance

If you experience an issue with a product purchased from our store, please contact our Customer Service team. We will review your situation and help determine the most appropriate solution, which may include:

• Processing the warranty claim through La Byci Bike Boutique, or
• Directing you to the manufacturer's warranty department for faster or more specialized assistance.

Important Information

• Proof of purchase may be required for all warranty claims.
• Warranty coverage generally does not include damage resulting from accidents, misuse, improper installation, improper maintenance, normal wear and tear, neglect, or unauthorized modifications.
• Resolution times may vary depending on the manufacturer and the nature of the claim.
• Warranty replacement or repair decisions are made solely by the manufacturer in accordance with their policies.

Contact Customer Service

For warranty questions or assistance, please contact us at:

Email: ride@labyci.cc

We are happy to guide you through the process and help identify the best available solution for your specific product and brand.

La Byci Bike Boutique reserves the right to follow and enforce the warranty policies established by each manufacturer.